Legal
Generic template for an IT services company. Have a lawyer review before relying on it.
YourITBase (PO BOX 818 Winston Hills, NSW 2153, Sydney, Australia; support@youritbase.com) provides managed IT, cloud, cybersecurity, AI automation and mobile data recovery services. This policy explains how we collect, use and protect personal information under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), and where applicable the EU GDPR / UK GDPR.
Account data (name, email, password hash, mobile, address); service data (tickets, device details, project requirements); usage data (pages, device, IP, cookies); communications (emails, booking notes). We only collect what is reasonably necessary.
To create and administer accounts, verify email, obtain admin approval and activate accounts; provide support, bookings and data-recovery services; communicate confirmations and security notices; improve services; comply with legal obligations. We do not sell personal information.
Devices sent for recovery may contain sensitive personal data. We access only data necessary for diagnosis/recovery, work in controlled facilities, return recovered data on encrypted media or secure transfer, and securely wipe working copies after delivery unless you request otherwise in writing.
We share data only with trusted processors (hosting, email delivery, payment if applicable) under confidentiality, and with authorities when required by law. No sale to data brokers.
Encryption in transit, hashed passwords (SHA-256 minimum in demo; bcrypt/argon2 in production), least-privilege access, logging and regular reviews. No system is 100% secure; report incidents to support@youritbase.com.
Account data kept while account is active plus up to 7 years for tax/legal records. Support tickets kept 3 years. Recovery working copies deleted within 30 days of delivery. You may request deletion subject to legal holds.
Access, correction, deletion, restriction, portability and complaint rights. Australians may complain to us first then the OAIC (oaic.gov.au). EU/UK users may lodge with their supervisory authority. Contact support@youritbase.com; we respond within 30 days.
See our Cookie Policy. Essential cookies for login/session; optional analytics only with consent.
Privacy Officer, YourITBase, PO BOX 818 Winston Hills, NSW 2153. Email: support@youritbase.com. Last updated: September 2026.